T&C's and FAQ

We only accept payments through PAYPAL.

All Cazjar Boutique items are bespoke and made to order, you may cancel your order even if production has started but has not yet been posted. You will receive a full refund. If your order has been posted and you change your mind you are legally entitled to return the order within 14 days of receipt. You will be responsible for any postage charges incurred for the return. The original postage charge for the order will NOT be refunded.

No, If you make 2 or more separate orders we can no longer combine them or refund some of the postage charge, they will be sent individually.

No, unfortunately we do not have the time to make custom orders.

All items are bespoke and made to order, large orders will take longer to fulfill than smaller orders. Orders of 8 or more items will be completed within 28 days.

We reserve the right to substitute fabrics which may no longer be available to us. Substitutions will always be similar to the original fabrics used., if there is a great difference from the original we will contact you about this.

Dolls, shoes and stands are not included with any of our fashions, unless otherwise stated.

For Jem dolls, please be aware that we sell fashions to fit both the Hasbro size and Integrity size dolls. They have very different body shapes from each other and their fashions are not interchangable. Please make sure when you order that you are ordering the correct size for your dolls.

Disclaimer: dark colours/rubber legs/arms/older dolls - all of my fabrics are pre-washed, however if the outfit is left on the doll for a long period of time the dark colours can sometimes react with the rubber limbs of older dolls and stain them. If displaying for a long time I would advise wrapping the limb in film wrap/cling film to prevent this from happening. I will not be held responsible.

Payments are to be made with PAYPAL only. Orders with a high value will be sent by Royal Mail Recorded Delivery, a signature will be required upon reciept of your parcel. If you are not home when Royal Mail call they leave a card for you to collect your item from the local sorting office. They hold your item for approximately 2 weeks. If your item is returned to us due to failure to collect, you will incur the exact postage charge to re-send your item.

For all of our information on P&P please: CLICK HERE

Your order will only be posted to the address supplied to us via PAYPAL. If your address is incorrect and your order is returned to us, you will be responsible for the cost of resending. If you notice that your address is wrong, please contact us with the correct one, if your order has not been posted you should be in luck!

If an item is missing from your parcel please inform us within 48 hours, so we can look into for you. We keep strict stock take notes, so we should be able to help rectify any problems. If your whole parcel is missing please contact us , Royal Mail do not consider a parcel lost until 15 working days have passed. But we hope you should have recieved your parcel well before then. If there are any problems please just contact us so we can help you.

We hope you'll always be happy with your purchase but should you wish to return your item please send written notification within 7 working days we will give you a returns number, NO RETURN will be accepted without one, and please return the item in a re-saleable condition within 30 calendar days. (We recommend that you use Recorded or Special Delivery postage for this.) Refunds cannot be given for the cost of posting returns. Full refunds of both product, delivery and return postage will be given where an item is deemed faulty upon receipt, in line with the Office of Fair Trading's Distance Selling Regulations (DSR)  (2000) We also reserve the right not to refund any items that have been custom made, or cut-to-order, in line with the DSR, unless faulty, this includes fabrics, bias bias, trimming etc that have all be cut to your requirements. Other items such as bows, roses, hemline products etc that do not require any cutting are covered by the DSR and you have the right to return them.

Via the 'write to us' page found:  HERE

Yes we do! by law customers have to add themseleves, but here's the link CLICK HERE

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